Please try again to connect. Also the downstream Tx power may be too high 19. Never mind that this customer service call center gave me another number to call because they cannot address not being able to fix the email account that's not working! Glad to finally be done with them. After reading your post, looks like you need help in isolating the issue. It's like banging your head against a wall. One is marked Customer Access and the other is marked Telco Access or something similar. Either way, please call the Help Desk at 1-888-321-2375 and request a line check.
All information in the complaints selected by the consumers and not verified. Locations can include the side or back of the house, attics, or basements. Today, they didn't even try - just said that they would send out a line tech. It's in their line but they won't fix it. If so, how can it be corrected? My thought is if the call is real, they will leave a message. This might explain one case of identity theft on my mother's credit card, giving someone a few hundred miles away upgraded internet, though.
Everything they do does not seem to help the issue. Today, they didn't even try - just said that they would send out a line tech. Connect the modem back to your standard operational configuration. Alarms and satellite systems even if they are not active and you do not have service can cause major problems. Access the test jack and proceed to Step 5.
Glad to hear everyone else is having problems with them, I thought it might be something important. Please check the following: - Phone line is securely connected to your FastAccess Modem. Homeowners who have the aptitude and wish to do their own homerun wiring can find tutorials outlining a homerun installation online or. If you are experiencing troubles at a specific time try and test in that time frame, if possible. Unwanted Call Complaints Complaints reported to the about the unwanted calls, robocalls, and telemarketing including do not call and spoofing.
All was great until construction for a residential development on the property across the street from us began. I totally dread calling 1. We kept telling him to quit calling but he continued to do so. Do not call BellSouth Internet Services. All wiring within the house is now bypassed and there will be no dial tone on any phones inside while testing. Make sure you recheck the modem logs too.
So it does appear to be random and does not do it every time. Please call the Help desk at 1-888-321-2375 to schedule an appointment. Much to my surprise after approx. A bad or incompatible surge protector. Tech support has been spectatularly unhelpful. We suffered with them for years until we found Morris Broadband.
Hello and thanks in advance for any help anyone here can give me. About Us helps you browse Do Not Call Complaints reported to the Federal Trade Commission and Individual Informal Consumer Complaints reported to the Federal Communications Commission. He overheard someone say the computers were down. Really hard to explain this because I cant find a pattern what so ever in why its going out. Ive tested it by calling it with my cellphone a few times as well and the first time it went out but the other times it stayed up.
The first time I received a call, a voicemail message was left stating if I wanted the calls to discontinue to call the number back and leave a message along with the number they were calling. Figure 1 Some homes usually older may only have a simple Station Protector as shown below. A simple line check can test the local loop for problems. Many times the issue is the filters have been installed incorrectly. Reference the for more information. It happens even when there is not a storm but not nearly as much.
Naturally, we're assuming someone might of damaged the buried cable since no one in customer support can fix our issues remotely! I figured I would post on a forum and see if I could get help before I try calling them again. It seems our issues started again soon after a 6 ft fence was installed. You may have an intermittent issue that doesn't show up if you only check for a minute or two. NetTech2 Sorry about the delay in response I was having some family issues. I get a call from this number 5 to 6 times a day every day. These people called me 3 times in 5 minutes in the middle of class. I can't even tell you what morons these people are.
Most of the time when this happens it stays off for 10 seconds or so and then comes right back on. These calls have been going on too long. I also removed all the filters and it seems to have no effect on it as well. If your speed drops dramatically after a certain device is powered than that is causing your problems. Lastly I got a new error message the other day when I went to launch modem.